Welcome to the Healing Crystal Shop
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FAQ

FAQ

Shopping

What Shipping Methods Are Available?

TNT、DHL、FEDEX、UPS、SF International

Do You Ship Internationally?

Yes, mail to any country in the world

How Long Will It Take To Get My Package?

There are two express modes, one is the general express and the other is the express. The express can be delivered within 7~10 working days, and the express can arrive in only 4~7 days.(We need 1 day to pack the goods)

What is our shipping policy?

By default, we send general express. If you choose express, you need to add 15$ express fee, you can upgrade to express

Payment

What Payment Methods Are Accepted?

We accept PayPal and credit card (debit card) payments

Is Buying On-Line Safe?

Very safe, our collection platform accepts the supervision of PayPal and Stripe, ensuring that every transaction of customers is protected, please rest assured to buy

Orders & Returns

How do I place an Order?

In the online shop, select the products you like and add them to the shopping cart, you can directly pay for the purchase, the operation is simple

Do I need an account to place an order?

You can buy directly without registering as a member, but it is recommended to register as a member, you can quickly check order information, and you can also check logistics information on the website

How Do I Track My Order?

Can be found in my order

How Can I Return a Product?

Because it is an international business, after the order is successful, non-quality reasons cannot be replaced or returned. If the quality reason is judged to be caused by us, you can directly return the product or refund the cost of the product. We will carefully select the goods. All product photos are Taken with the original camera, without retouching, showing the original color and style of the product

How to pack a package?

There are only two people in our shop, and for the safety of your package, we will pack it carefully, so it takes 1 day to pack.

The outer package is composed of transparent tape and a carton, and the inside is packed with bubble paper to ensure the safety of the goods. The carton adopts the standard international express standard of 3 or 5 layers of thickness, which is strong and durable, and can be reused. It is recommended that customers receive the package slip to recycle it and do not discard it.

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